National Association of the Deaf

The Air Carrier Access Act (ACAA) sets out requirements for disability access at airports and on airlines.  Generally the ACAA rules:

• prohibit U.S. and foreign airlines from discriminating against passengers on the basis of disability;
• require airlines to make aircraft, other facilities, and services accessible; and
• require airlines to take steps to accommodate passengers with a disability. 

Filing an Air Carrier Access Complaint

If you believe that an airline has violated any of the ACAA rules, you should file a complaint with the US Department of Transportation (DOT).  DOT publishes an on-line, easy to use complaint form at http://airconsumer.ost.dot.gov/escomplaint/es.cfm.

Related Issue:  Transportation and Travel