NAD Releases Memo on Accessible Drive-Through Services
The National Association of the Deaf (NAD) released a memo for deaf and hard of hearing advocates to share with establishments that offer drive-through service. Advocates may use this memo when requesting accessible drive-through service.
Drive-through windows are a service provided by restaurants, banks, pharmacies, and other businesses as a convenience to their customers. It is only fair – and legal – that such service be accessible to deaf and hard of hearing people. Deaf and hard of hearing patrons must not be denied service at drive-through windows.
The NAD supports efforts to make drive-through services accessible for deaf and hard of hearing patrons. The NAD recognizes and commends various actions taken by our stakeholders to educate businesses to ensure effective communication at drive through windows for deaf and hard of hearing people.
To support such advocacy, the NAD has written a memo on businesses’ legal obligations to provide access at their drive-through service for deaf and hard of hearing patrons and encouraging businesses to make reasonable modifications and/or provide aids or services. This memo can be printed and shared with businesses that offer drive-through services.
Click here to download the memo.