Filing Complaints about Televised Emergency Information

If you have a complaint about a failure to provide televised emergency information in accessible format, you can – but are not required to – try to resolve the problem with the video programming distributor.

You can file a complaint with the Federal Communications Commission (FCC).

You can file your complaint using FCC Form 2000-C, available online at http://esupport.fcc.gov/complaints.htm [1].

You can also file your complaint with the FCC’s Consumer Center by e-mail to fccinfo@fcc.gov; by calling 1-888-CALL-FCC(1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; or by faxing your complaint to 1-866-418-0232. You can also send your complaint to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554

In your complaint, you should include:

• your name, address, and contact information;
• that your complaint is about accessibility of emergency information on television;
• the date and time of the lack of access to emergency information on television;
• a description of the emergency and the information you believe was not accessible;
• the television station call sign (WZUE), TV channel (13)and location (city and state).

The FCC will notify the video programming distributor of the complaint, and the distributor will reply to the complaint within 30 days. Based on the information in the complaint and the response, and any other information the FCC may request, the FCC will make its decision and take the appropriate action. The FCC may take enforcement action where it determines that a violation of the rules has occurred.

For more information about filing a complaint about televised emergency information, see the FCC’s Consumer Fact Sheet at www.fcc.gov/cgb/consumerfacts/emergencyvideo.html [2].