Your Experience with Metro Rail and Airlines

The NAD Policy Institute wants to know deaf and hard of hearing people’s accessibility experiences across a variety of categories. Do you use the subway? Do you fly? Are you annoyed with problems when traveling due to barriers? We need your input!

Please fill out the survey by May 30, 2019.

Note: If you are on your mobile device, please use landscape/horizontal mode (not vertical like a door) to view the entire lines.

    • Train has visual displays showing time of arrival for next stop
    • Train has visual displays showing other information or announcements
    • Platform has visual displays showing time of arrival for next train
    • Platform has visual displays showing other information or announcements
    • Ease of contacting Metro Service provider via various modes (VP, email, text, etc)
    • Ease of obtaining Deaf/Disability discount card
    • Availability of a mobile app for updated information
    • Information on website about accessibility
    • Have Wi-Fi throughout whole metro system
    • Able to use smartphone with own wireless service (AT&T, Sprint, T-Mobile, Verizon) throughout whole metro system
    • Plane has visual displays showing other information or announcements
    • Gate has visual displays showing time of arrival for next plane
    • Gate has visual displays showing other information or announcements
    • Preboarding options
    • Inflight Entertainment (captioning for inflight videos)
    • Ease of contacting airline via various modes (VP, email, text, etc)
    • Availability of having profile with airline (to indicate D/HH/DB)
    • Availability of a mobile app for updated information
    • Information on website about accessibility